FAQs

How long does it take for my order to be delivered?

We ship our products quickly, and most orders are delivered within 7-12 business days. However, shipping times may vary depending on your location and other external factors such as weather, carrier strike,...Please refer to the timeframe on our Shipping Policy page for detailed production time.

Can I track my order?

Yes, you can track your order by visiting our tracking site: https://customfam.com/pages/track-order

How Can I Cancel Or Change My Order?

In the first 24 hours, you can request to cancel or modify your order by contacting us via email: cs@customfam.com. For further information, please kindly see our Cancellation & Modification Policy

How can I change my shipping address or shipping method?

In the first 24 hours, you can request to change the shipping address and shipping method of an order. An additional cost may be charged for upgrading shipping method from Standard to Expess Shipping.

Please note that, once the order is shipped out, the shipping address can't be changed.

What should I do if I have a problem with my order or product?

If you have a problem with your order or product, please contact our customer service team right away. We will work with you to resolve the issue as quickly as possible.

Email: cs@customfam.com

Can I see a preview of my order?

You can request a preview for your personalized order by contacting us via email or leave a note when placing order. The preview will be sent to your email in 24-48 hours.

*Note: If there is no reply from you 24 hours after the preview is sent, we will process your order like the last preview.

 

Based on 761 reviews
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Order of "In This House We......." wooden sign

Fantastic craftsmanship and super cool!! Can't wait for Halloween to use it as decor!!!!!

Lovemit

The,workmanship and etching were beautiful
A top notch product

Love it, cutest decoration for my horror loving fam

I gave this personalized classroom door sign to my friend who just started her first teaching job, and she was thrilled! The sign is beautifully made and sturdy. The customization options were easy to use, and the final product was exactly what I envisioned. It's a fantastic gift for any teacher, especially for back to school.

I received this personalized teacher door sign as a gift from a student, and I couldn't be happier with it. The sign is of high quality, and the design is lovely. It adds a special touch to my classroom, making it feel more inviting. I would definitely recommend this as a perfect back-to-school gift for teachers!

Excellent

Classy and quite well-made.

This item is absolutely beautiful!! Excellent quality and craftsmanship!

Beautiful product, high quality and crafted with care. Highly recommend.

I ordered the Personalized Teacher Classroom Door Sign for my sister, who is a teacher, and she loved it! The quality is outstanding, and the customization options made it a unique and personal gift. It looks fantastic on her classroom door, and she gets compliments on it all the time. This is an excellent back-to-school gift idea for any teacher!

This is absolute PERFECTION. It’s high quality. Love this door hanger and this shop. Color me impressed.

This is everything I thought it was going to be and more! Perfectly depicted online and packaged with such care, the box was damaged by my local post office...thank goodness the seller pre-planned for that and enclosed bubble wrap as well as a protective covering of the sign. So thrilled with this purchase, definitely recommend!

Try to think this is very cute can't wait for Halloween to set it in the yard.

This was exactly what I was looking for. I’m very happy. It was shipped well too.

I’m super impressed with the quality of this yard sign, as well as the speed in which it was shipped to me. It’s beautiful! Cant wait to put the spot light on it for Halloween!

Amazing! I LOVE this decoration. It is really solid and will definitely hold up for a long time. It took a bit of trial and error with the light, but I discovered you need one with a single bulb, like a spotlight. I found a solar operated one and now this is my easiest, but coolest, Halloween decoration!

Omg this is so beautiful. Opening the box made me want to cry, I am so in love with it. So well made and gorgeous. Will be buying more things from this shop!

Got this in as a last minute gift for my best friend’s bridal shower this weekend. It’s ABSOLUTELY stunning. The details are clear and sharp, no spelling errors and the quality is to die for. I’m so so thrilled and can’t wait to give this as a gift— might even have to purchase one for myself! EDIT: a MASSIVE hit as a gift. It got passed around to everyone at the bridal shower and I had so many asked where I ordered it from! So so happy with this purchase